Refund policy

RETURNS POLICY

TO INITIATE A RETURN

  • Please send us an email, or use live chat to make us aware of your need to return. We will provide you with a returns address and reference number.

UNDER 14 DAYS

  • You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
  • Unless the item has has developed a fault within its warranty period, returns costs are the responsibility of the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
  • Once we have approved your return, please ensure that you return the item within 14 days.
  • Items need to be returned unopened, still sealed, and in "as new" condition in their original packaging. We don't mind if you open the product packaging to check it, however any unsealed, used, or damaged products will be subject to a 25% handling fee so please take care when opening your items.

AFTER 14 DAYS

  • We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty. 

AFTER 30 DAYS

  • After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs.

CHRISTMANS RETURNS POLICY

  • Any product purchased between 15/12/25 and 24/12/25 will qualify for our extended returns policy.
  • If your purchase is made within this time you have until 01/01/2026 to inform us of your intention to return your items.
  • All orders placed within this time which are outside of the standard 14 day policy can only be returned for a credit. All credits need to be used within 90 days of issue.
  • Please ensure you inform our Customer Service team in writing or via email.
  • Any items being returned need be in brand new, unopened and unused condition.
  • All products must be returned to us within 14 calendar days after our Customer Service team have authorised a return.
  • Any promotional items received FREE at the time of purchase must also be returned, unused and unopened, otherwise the value of the promotional item will be deducted from the credit.

Please note: Our normal returns policy still applies on all orders if you are within the 14 day returns period.

EXCLUSIONS FROM OUR RETURNS POLICY

As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:

  • Special order items (these items will be clearly identifiable).
  • Custom cut items.
  • Bottles that have been unsealed or part used.
  • Spray bottles that have been used.

Please note: These exclusions do not apply to items that become faulty.