For all international and non-mainland UK orders please send an email to info@thedetailingdepot.co.uk for a delivery quote. Please note there may be a customs charge set by the customs authority of the respective country.

Since Brexit, European deliveries are now subject to customs and duty charges. This means that you will be liable to pay for any charges incurred on delivery. 

We now require your phone number for international shipping. This is
for the courier service to contact you with any customs duties that need to be paid.

All UK orders are shipped via a Royal Mail 48 service at a
minimum, please see prices at checkout. Orders are usually dispatched
the same working day if placed by 2pm on a weekday. Generally we do our best to make sure all items are sent out within 24 hours.

International orders are dispatched via Royal Mail's 'International Tracked & Signed' service and occasionally DPD.

For deliveries outside of the UK, you will be liable to pay for any customs and duty charges incurred. 

Occasionally items can get lost in the post. Please email us on info@thedetailingdepot.co.uk and let us know, we will do our best to chase it up for you or issue a replacement where needed.

TO INITIATE A RETURN

• Please send us an email, or use live chat to make us aware of your
  need to return. We will provide you with a returns address and reference
  number.

UNDER 14 DAYS

• You can return your goods for a full refund or exchange as long as
  you inform us of your intention to return the goods within 14 days of
  receipt, starting from the day after you receive your goods (Exclusions
  apply, see below.)
• Unless the item has has developed a fault within its warranty
  period, returns costs are the responsibility of the buyer and it is
  recommended that you return your items using a trackable method with
  appropriate insurance (if required).
• Once we have approved your return, please ensure that you return the item within 14 days.
  
  
• Items need to be returned unopened, still sealed, and in "as new"
  condition in their original packaging. We don't mind if you open the
  product packaging to check it, however any unsealed, used, or damaged
  products will be subject to a 25% handling fee so please take care when
  opening your items.

AFTER 14 DAYS

• We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty. 

AFTER 30 DAYS

• After 30 days you will still be able to get your faulty items
  repaired or replaced within the manufacturers warranty and we will be
  happy to assist you with this. Please contact our customer service team
  to find out the best way to get your items repaired or replaced. Please
  be aware that after 30 days we will not cover you for any carriage
  costs.

As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:

• Special order items (these items will be clearly identifiable).
• Custom cut items.
  
  
• Bottles that have been unsealed or part used.
• Spray bottles that have been used.

Please note: These exclusions do not apply to items that become faulty.